Return Policy || British Cotton

Any exchange or return that you wish to make must be sent to the following address:

• RODATEX & BRITISH COTTON, S.L.
• Fuentes,169
• 06430-Zalamea de la Serena(Badajoz)
• SPAIN
• Tel: 924775512

How do I make an exchange or return?

You can contact us to inform us of your intention to make a return or exchange the order through the email:cambiosydevoluciones@britishcotton.com

The product must be returned in the same condition in which it was received. If you no longer have the original packaging, you must replace it with one of similar sizes and capacities. It is important that this return is made within 30 days of receiving the order since after those days it will not be possible to make the return or exchange.

Once your exchange or return request has been confirmed, we will send the transport company to your home to collect the product to be returned, perfectly packed. The total cost for the collection and delivery to be able to manage your exchange or return will be €4.99 in the Peninsula (Spain and Portugal) and €20 in the case of France. Other countries of the European Union consult.

Information.

The consumer may exchange or return any item (also opting for the generation of a promotional coupon without expiration for the same purchase value, redeemable at any time),  which has been purchased by contacting the email cambiosydevoluciones@britishcotton.com indicating Invoice Number and reason for the exchange or return.

 In general, the consumer has the right to cancel the contract without the need to justify his decision and without penalty of any kind. The maximum period to exercise this right is 14 calendar days from receipt of the product.

Art. 44 of Law 7/1996, of 15 January, on the Regulation of Retail Trade, gives the Customer the right to revoke the requested order within 30 days of receipt of the same, after notifying the Administrator within that period, with a refund of the price paid for it.

You can return the purchased item as long as the product retains its labels and is in the same condition as when it was received. Returns will not be accepted if the product is not sent in perfect condition.

If the order is greater than €50, the exchange costs will be free, and if the order is less than €50, the exchange costs will be €4.99.

As for returns, the collection costs will be €4.99.

Once the returns arrive at the warehouse, the refund will be made within 3-4 business days.

Can I change an online order at a British Cotton store?

To make the change, you must bring the delivery note or invoice of the purchase made through the website to the store in addition to the product, as it has the same value as a physical purchase ticket. Make sure you have received it. You will find it inside the shipment next to your order. If you have lost it, you can download it again through the web in user, orders, select the order and download your invoice or delivery note. Returns are not accepted in-store.

Does not exist in stock.

If for any reason when preparing the order we notify that there is a missing unit already purchased, the buyer will be offered the possibility of exchanging it for another garment of equal value or the money would be returned to his credit card, if he so wishes.